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SMTP Mail

Email sending policy​

To ensure the security and reliability of our services, we have implemented a strict policy regarding email sending from our servers.
This measure follows abuse incidents that have impacted the reputation of our IP addresses.

Why these restrictions?​

  • IP reputation protection: The IP addresses of our servers are monitored by major email providers (Gmail, Outlook, Yahoo, etc.). Misuse can lead to blocking all our clients.
  • Spam prevention: This measure helps prevent malicious use of our servers for sending unsolicited emails.
  • Delivery guarantee: By controlling sends, we maintain an optimal delivery rate for all our users.

How to send emails?​

To enable email sending on your service:

  1. Open a support ticket via your client area
  2. Specify your use case and estimated email volume
  3. Our team will analyze your request and configure the necessary permissions
  • Use dedicated emailing services (SendGrid, Amazon SES, etc.) for bulk sending
  • Properly configure SPF, DKIM and DMARC records
  • Monitor bounce rates and spam complaints
  • Respect anti-spam rules and emailing best practices